by amandascott2007 Investigator
Investigator

On holiday in Croatia and not been able to send SMS to the UK - Samsung A3

Arrived in Croatia yesterday, Samsung A3 detected new network, roaming was switched on before leaving UK. Cannot send SMS but can receive them. Checked the Message Centre number is correct and also tried manually connecting to a different network, still the same. Turned phone off and on, no change.

 

I can make calls to the UK no problem.

 

Can someone please help, cannot find how to start live chat.

 

Thanks

 

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: On holiday in Croatia and not been able to send SMS to the UK - Samsung A3

Hi @amandascott2007

 

Welcome to the community, I hope you're having a lovely time in Croatia.

 

It's on my list of places to visit to check out the setting for King's Landing from Game of Thrones. 🙂

 

Could you try doing a manual network search and try using a different Croatian network?

 

 

Device type Steps
Apple Settings > Carrier > Toggle Automatic OFF
Android Settings > More Networks > Mobile Networks > Network Operators > Tap OK
Windows Settings > Mobile Network > Network Selection > Tap on start manual search

 

Hopefully, you find one and your texts work better.

 

Let us know what happens.


Chris 🙂

5 REPLIES 5
by Ace Contributor
Ace Contributor

Re: On holiday in Croatia and not been able to send SMS to the UK - Samsung A3

Hi @amandascott2007

Try 00447xxxxx before number you call or text.

Thanks 

by amandascott2007 Investigator
Investigator

Re: On holiday in Croatia and not been able to send SMS to the UK - Samsung A3

I have just checked a message that failed to send and it went to +447 etc, etc. Surely I don't have to edit every number that I want to send a text to 00447 etc?

by
EE Community Support Team
Solution

Re: On holiday in Croatia and not been able to send SMS to the UK - Samsung A3

Hi @amandascott2007

 

Welcome to the community, I hope you're having a lovely time in Croatia.

 

It's on my list of places to visit to check out the setting for King's Landing from Game of Thrones. 🙂

 

Could you try doing a manual network search and try using a different Croatian network?

 

 

Device type Steps
Apple Settings > Carrier > Toggle Automatic OFF
Android Settings > More Networks > Mobile Networks > Network Operators > Tap OK
Windows Settings > Mobile Network > Network Selection > Tap on start manual search

 

Hopefully, you find one and your texts work better.

 

Let us know what happens.


Chris 🙂

by amandascott2007 Investigator
Investigator

Re: On holiday in Croatia and not been able to send SMS to the UK - Samsung A3

There are 8 networks available, tried all of them, some do not allow me to connect and the ones that do I have the same problem, can receive texts but not send or reply. Frustrating now as family members are getting concerned.

 

Can I call EE free from Croatia using roam like at home?

by
EE Community Support Team

Re: On holiday in Croatia and not been able to send SMS to the UK - Samsung A3

Thanks for trying that, @amandascott2007

 

Yes, Croatia is covered under EU roaming.


Thanks

 

Chris

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