07-10-2018 02:24 AM
Hi! I am on holiday in Colombia and am unable to make any calls or texts to any numbers. When I try to make a call I get an error message 'mobile network unavailable' even though my phone tells me I am connected to the local 'movistar' network.
Is there anything I can do to resolve this?
07-10-2018 08:42 AM
@evernon50 Login to your EE online account and enable international and premium rate numbers.
07-10-2018 08:45 AM
Are you on PAYG or a pay monthly contract?
Have you roaming and international calls activated on your account? If not then you need to log into your online account and activate these services to be able to roam. You can also find the association costs here.
09-10-2018 09:33 PM
Hi! I can use my mobile data yes. But don't seem to be able to make/receive calls or texts. People say I need to log in to my EE online account and activate this. Do you know how I can do this?
10-10-2018 08:31 AM - edited 10-10-2018 08:31 AM
Good Morning @evernon50.
You will need to register for an online account if you have not already done so.
Once logged in if you select My EE Mobile > Manage your device.
The settings for roaming abroad need to be changed to allowed.
Let us know how you get on.
I hope you enjoy the rest of your holiday. 🙂
10-10-2018 05:14 PM
Thanks for this. I checked and the roaming setting is set to 'allowed'
I still can't receive calls or texts. I am going to try to call EE using Skype but let me know if there is anything else that you think would help
17-10-2018 07:59 AM - edited 17-10-2018 07:59 AM
Have you tried a manual network search and connecting to another network?
|Apple||Settings > Carrier > Toggle Automatic OFF|
|Android||Settings > More Networks > Mobile Networks > Network Operators > Tap OK|
|Windows||Settings > Mobile Network > Network Selection > Tap on start manual search|
18-10-2018 01:49 AM
I did try this. So I have now moved to Bogota in Colombia and have gained some limited functionality with calls and texts. I still can't make calls but have received a couple of texts since I arrived here.
It seems like EE only functions in some parts of Colombia. I think I'll just have to live with that for now.
Thanks for all the help