by SuperFuzz Investigator
Investigator

On a monthly EE plan, is data useage, calls and texts free when I am in Iceland?

So I am on a monthly plan with EE, and when I went into the shop to ask if it was free/no additional charges for texts, calls, and data useage when in Iceland - the guys in the shop said there would be. But online it seems to say that there isn't, that it is free or billed as if I were in the U.K, as long as I don't go over my monthly limits in Iceland. Which is true? Thanks. Also, to use roaming do I need to do anything specific on my phone when in Iceland?

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: On a monthly EE plan, is data useage, calls and texts free when I am in Icel

Hi @SuperFuzz

 

Iceland us included in EU roaming as per EE roaming guide.

 

Just make sure you text ROAMING to 150 to ensure its set up on your account.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
8 REPLIES 8
by Grand Master
Grand Master
Solution

Re: On a monthly EE plan, is data useage, calls and texts free when I am in Icel

Hi @SuperFuzz

 

Iceland us included in EU roaming as per EE roaming guide.

 

Just make sure you text ROAMING to 150 to ensure its set up on your account.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by SuperFuzz Investigator
Investigator

Re: On a monthly EE plan, is data useage, calls and texts free when I am in Icel

Do I do this before I go to Iceland or when I get there? How can I check my data useage and bill while I am there?

by Grand Master
Grand Master

Re: On a monthly EE plan, is data useage, calls and texts free when I am in Icel


@SuperFuzz wrote:

Do I do this before I go to Iceland or when I get there? How can I check my data useage and bill while I am there?


@SuperFuzz

 

Text before you go/now so you can sort out any problems before you travel.

 

You can check your usages via the phones in built data app, via the EE app or EE website.

 

Thanks

 

 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by SuperFuzz Investigator
Investigator

Re: On a monthly EE plan, is data useage, calls and texts free when I am in Icel

I text ROAMING to 150, and it said 'Good news, your phone is already set up abroad - just restart your phone when you arrive and you should be good to go.'

by
EE Community Support Team

Re: On a monthly EE plan, is data useage, calls and texts free when I am in Icel

Welcome to the community, @SuperFuzz 🙂

 

That means that you're good to go. 🙂

 

You can see confirmation that you can use your normal calls, texts and data in Iceland on our EU Roaming help page.

 

Have a brilliant time.

 

Chris

by Skilled Contributor
Skilled Contributor

Re: On a monthly EE plan, is data useage, calls and texts free when I am in Icel


@Christopher_G wrote:

Welcome to the community, @SuperFuzz 🙂

 

That means that you're good to go. 🙂

 

You can see confirmation that you can use your normal calls, texts and data in Iceland on our EU Roaming help page.

 

Have a brilliant time.

 

Chris


Might be imperative to ask what EE store is giving wrong Information out and retrain them ASAP. 

*Easiest way to find info is*
EE HELP SEARCH https://ee.co.uk/help/help-new

Phone +447953 966 250

Live Chat/Complaints https://ee.co.uk/help/help-new/make-a-complaint

Complaints Code of Practice https://ee.co.uk/help/help-new/safety-and-security/protecting-your-information/complaints-code-of-practice
by SuperFuzz Investigator
Investigator

Re: On a monthly EE plan, is data useage, calls and texts free when I am in Icel

It was the Epsom store. Just one more quick question, is there any way to buy additional data allowance? Or do I just run over and get billed? The guys in the store said I couldn't buy any data add-ons/extra data, that I would just run over, but just thought I would check here!

by Skilled Contributor
Skilled Contributor

Re: On a monthly EE plan, is data useage, calls and texts free when I am in Icel


@SuperFuzz wrote:

It was the Epsom store. Just one more quick question, is there any way to buy additional data allowance? Or do I just run over and get billed? The guys in the store said I couldn't buy any data add-ons/extra data, that I would just run over, but just thought I would check here!


See data left and buy additional here http://add-on.ee.co.uk

 

You cant run over, you must buy a data add-on. That Epsom EE store sounds pathetic and definitely needs trained - these are EE basics to know for staff. 

 

 

 

 

 

*Easiest way to find info is*
EE HELP SEARCH https://ee.co.uk/help/help-new

Phone +447953 966 250

Live Chat/Complaints https://ee.co.uk/help/help-new/make-a-complaint

Complaints Code of Practice https://ee.co.uk/help/help-new/safety-and-security/protecting-your-information/complaints-code-of-practice
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