30-07-2017 10:51 AM
Karen, i called the EE desk on Friday to make sure my overseas roaming was turned on. I was told it was but asked to pay a £50 deposit, which I did. I'm now in Australia and have no phone access- what am I supposed to do now ?
30-07-2017 12:43 PM
If you have an iPhone try resetting your network under settings.
If not you will need to call CS on 150 or +44 (0) 7953 966 250 from another phone. If you are a pay monthly customer you can use the live chat function under the EE section of the contact us page. (click on the cross next to EE and the live chat function will be visible.
EE standard opening hours are 8am to 9pm weekdays and 8am to 8pm on weekends UK time.
30-07-2017 12:47 PM
Hi @JoB1 and welcome to the community.
So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.
Please also can I get you to try and dial a friend or family member using format of 00447*********, did this work?
Also, please let me know If you are using an EE personal or business account as I may be able to assist with our live chat service?