by JoB1 Investigator
Investigator

Offshore connection

Why can't I make phone calls in Australia despite setting up roaming and paying deposit over the phone on Friday ?

4 REPLIES 4
by JoB1 Investigator
Investigator

Re: EE roaming - Getting ready to use your phone abroad

Karen, I called the EE desk on Friday to make sure my overseas to a.ing was unlocked

by JoB1 Investigator
Investigator

Re: EE roaming - Getting ready to use your phone abroad

Karen, i called the EE desk on Friday to make sure my overseas roaming was turned on. I was told it was but asked to pay a £50 deposit, which I did. I'm now in Australia and have no phone access- what am I supposed to do now ?

by Grand Master
Grand Master

Re: Offshore connection

Hi, 

 

If you have an iPhone try resetting your network under settings. 

 

If not you will need to call CS on 150 or +44 (0) 7953 966 250 from another phone. If you are a pay monthly customer you can use the live chat function under the EE section of the contact us page. (click on the cross next to EE and the live chat function will be visible. 

 

EE standard opening hours are 8am to 9pm weekdays and 8am to 8pm on weekends UK time. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Employee

Re: EE roaming - Getting ready to use your phone abroad

Hi @JoB1 and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and dial a friend or family member using format of 00447*********, did this work?

 

Also, please let me know If you are using an EE personal or business account as I may be able to assist with our live chat service?

 

Many thanks,

 

Lee

Let's get started

Join the EE Community to ask, answer, learn and share.