by Ozwildan

Not receiving incoming calls when roaming

I’m currently in France and I can make calls and use data but when someone tries to call me my phone doesn’t ring and also has a UK dial tone. I have tried restarting the device and it has t made any difference?

by Grand Master
Grand Master

Re: Not receiving incoming calls when roaming

Hi @Ozwildan 


If you have an iPhone, try resetting your network settings.


Also double check roaming and international calls are activated on your account via MyEE or your online EE account.



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
EE Community Team

Re: Not receiving incoming calls when roaming

Hi @Ozwildan,


Welcome to the community 🙂


I hope your having a great time in France!


Did you get a chance yesterday to complete @Northerner  suggestions?


We have a great article here on the community for help when you are roaming.


Please come back and let us know how your getting on and if we can help you further.



Alex 🙂





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