by Henry1234 Investigator
Investigator

Not able to send texts or make calls in italy

I'm on holiday in Italy but I can't send texts or make calls even though my contract says that I can, how can I start texting and calling?????

 

Thanks Henry

5 REPLIES 5
by
EE Community Support Team

Re: Not able to send texts or make calls in italy

Hello there @Henry1234

 

Thanks for coming to the community.

 

Can you receive calls and texts?

 

Are you with us on an EE personal contract?

 

Thanks 🙂

 

by Henry1234 Investigator
Investigator

Re: Not able to send texts or make calls in italy

Hi @Leanne_T,

 

I can receive texts and calls

I am one a family contract with 3 other sims, 

Thanks Henry

 

by
EE Community Support Team

Re: Not able to send texts or make calls in italy

Thanks for confirming @Henry1234

 

This sounds like the international call bar may be active for you,

 

If you can log into your online My EE account a chat option will show.

 

The chat team will be able to help you with this.

 

Thanks, Leanne 🙂

by Henry1234 Investigator
Investigator

Re: Not able to send texts or make calls in italy

Thanks 

by
EE Community Support Team

Re: Not able to send texts or make calls in italy

No problem @Henry1234

 

Hope you have an amazing time 🙂

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