by johnsq123 Contributor
Contributor

Not able to send text from mexico

Any reason why I can't send a reply to a text in Mexico, plenty of credit....

9 REPLIES 9
by Brilliant Contributor
Brilliant Contributor

Re: Not able to send text from mexico

Hello @johnsq123

 

Thank you for taking the time to visit the Community today. Smiley Happy

 

I assume you're on Pay As You Go as you mentioned you have credit.

 

Could you confirm, are you able to make calls without any problems?

 

Have you made sure when you reply the number begins with either +44 or 0044?

by johnsq123 Contributor
Contributor

Re: Not able to send text from mexico

Hi there, not able to phone either

by johnsq123 Contributor
Contributor

Re: Not able to send text from mexico

Forgot to mention the numbers are +44

by johnsq123 Contributor
Contributor

Re: Not able to send text from mexico

Also it says outgoing call barred

 

by
EE Community Support Team

Re: Not able to send text from mexico

Hi @johnsq123

 

Thank you for posting in community 🙂

 

Are you having a good time abroad?

 

Please have a look at our MEXICO charges and information page.

 

You would need to get in touch from an alternative landline or a mobile number.

 

What kind of phone are you using?

 

Thank you

 

Richard

 

🙂

 

 

by johnsq123 Contributor
Contributor

Re: Not able to send text from mexico

hi Richard, Mexico is great.

 

I don't have an alternative phone so what next?

 

phone is unlocked android.

by
EE Community Support Team

Re: Not able to send text from mexico

Hi @johnsq123,

 

Have you tried selecting a different network?

 

Do you definitely have credit to send the text, rather than remaining UK allowances from a pay as you go pack?

 

Thanks

 

James

by johnsq123 Contributor
Contributor

Re: Not able to send text from mexico

I have over £10 credit on account and the network says telecel ee
by
EE Community Support Team

Re: Not able to send text from mexico

Hi @johnsq123,

 

Please can you try selecting a different network via your 'wireless and networks' settings and let me know if you have the same issue.

 

Thanks

 

James

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