13-02-2017 11:09 PM
Thank you for taking the time to visit the Community today.
I assume you're on Pay As You Go as you mentioned you have credit.
Could you confirm, are you able to make calls without any problems?
Have you made sure when you reply the number begins with either +44 or 0044?
14-02-2017 03:21 PM
Thank you for posting in community 🙂
Are you having a good time abroad?
Please have a look at our MEXICO charges and information page.
You would need to get in touch from an alternative landline or a mobile number.
What kind of phone are you using?