by Dani_ark
Visitor

Not able to make calls or text from abroad

Hi, I'm in Italy at the moment and before travelling I called the EE support line to activate my roaming which they said was active and due to my plan I had all calls within the EU (and UK of course) free of charge. Now I am trying to call and send texts to the UK and an Italian voice says that I have "barred calls active" (luckily I speak italian) and I need to deactivate it. Can I please have someone from EE replying to this message telling me how to solve my issue? I've read the other conversation threads but they're are no use as I cannot send texts nor call the +447953966250 number as..well..my phone is barred! Help, please? Thanks!

2 REPLIES 2
Highlighted
by
EE Community Support Team

Re: Not able to make calls or text from abroad

Hi @Dani_ark,

 

Welcome to the EE Community.

 

Please get in touch with customer services and they'll make sure the bar is removed for you.

 

Thanks

 

James

by Brilliant Contributor
Brilliant Contributor

Re: Not able to make calls or text from abroad

@Dani_ark, If you have Skype or Viber for example, then you can call them using one of these apps, but you will need credit on them to make a call.

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.