by Dani_ark

Not able to make calls or text from abroad

Hi, I'm in Italy at the moment and before travelling I called the EE support line to activate my roaming which they said was active and due to my plan I had all calls within the EU (and UK of course) free of charge. Now I am trying to call and send texts to the UK and an Italian voice says that I have "barred calls active" (luckily I speak italian) and I need to deactivate it. Can I please have someone from EE replying to this message telling me how to solve my issue? I've read the other conversation threads but they're are no use as I cannot send texts nor call the +447953966250 number phone is barred! Help, please? Thanks!

EE Community Support Team

Re: Not able to make calls or text from abroad

Hi @Dani_ark,


Welcome to the EE Community.


Please get in touch with customer services and they'll make sure the bar is removed for you.





by Brilliant Contributor
Brilliant Contributor

Re: Not able to make calls or text from abroad

@Dani_ark, If you have Skype or Viber for example, then you can call them using one of these apps, but you will need credit on them to make a call.

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