22-04-2017 12:12 PM
Hi, I'm in Italy at the moment and before travelling I called the EE support line to activate my roaming which they said was active and due to my plan I had all calls within the EU (and UK of course) free of charge. Now I am trying to call and send texts to the UK and an Italian voice says that I have "barred calls active" (luckily I speak italian) and I need to deactivate it. Can I please have someone from EE replying to this message telling me how to solve my issue? I've read the other conversation threads but they're are no use as I cannot send texts nor call the +447953966250 number as..well..my phone is barred! Help, please? Thanks!