by nataliedelmar Investigator
Investigator

Not able to call eu mobile numbers from abroad

Hello,

 

I'm currently in Italy and until 2 days ago I was able to make calls to UK and other EU countries, using my minutes. However, since yesterday, I've not been able to call EU mobile numbers (landlines and texts are fine). Would you be able to help, please?

 

Thanks.

1 SOLUTION

Accepted Solutions
by
EE Employee
Solution

Re: Not able to call eu mobile numbers from abroad

Hi @nataliedelmar and welcome to the community

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and ring a UK mobile using format of 00447*********

 

Also, please let me know If you are using an EE personal or business account?

 

Many thanks,

 

Lee

6 REPLIES 6
Highlighted
by nataliedelmar Investigator
Investigator

Re: Not able to call eu mobile numbers from abroad

Forgot to say that I hear 'busy' signal every time.

by
EE Employee
Solution

Re: Not able to call eu mobile numbers from abroad

Hi @nataliedelmar and welcome to the community

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and ring a UK mobile using format of 00447*********

 

Also, please let me know If you are using an EE personal or business account?

 

Many thanks,

 

Lee

by nataliedelmar Investigator
Investigator

Re: Not able to call eu mobile numbers from abroad

Hi Lee,

 

Thank you, tried both suggestions and it works now. It's personal account.

 

Thanks again for the speedy reply.

by
EE Employee

Re: Not able to call eu mobile numbers from abroad

Hi @nataliedelmar 

 

Glad you are now sorted. 🙂

 

Enjoy Italy, our of curiosity, which part of Italy are you in?

 

Many thanks,

 

Lee

by nataliedelmar Investigator
Investigator

Re: Not able to call eu mobile numbers from abroad

Bologna

by
EE Employee

Re: Not able to call eu mobile numbers from abroad

@nataliedelmar

 

Very nice, they have a wonderful football stadium 🙂

 

Many thanks,

 

Lee

 

 

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