by Alexgrant_88
Explorer

No text when arriving in Cape Verde

I arrived in Cape Verde on the 1st of October and didn’t receive a text message as normal about roaming. I’ve tried searching for a network manually but only get CVMovel and Unitel T+. I’ve spoken to another guest here who’s on EE and he received a text from T mobile. Any ideas? 

3 REPLIES 3
by
EE Employee

Re: No text when arriving in Cape Verde

Hi @Alexgrant_88 and welcome to the community.

 

What happens when you try to manually select a network?

 

Many thanks,

 

Lee

 

 

by Alexgrant_88
Explorer

Re: No text when arriving in Cape Verde

It just comes up in the corner saying searching and then no service. I’ve used this phone abroad before I’m the Dominican Republic with no problems. 

by
EE Employee

Re: No text when arriving in Cape Verde

Hi @Alexgrant_88 

 

Our customer services team will be able to look into this for you.

 

I recommend logging into your My EE account on your phone's browser (not the app) or a computer. Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat, please get in touch from an alternative phone.

 

Enjoy the rest of your trip 🙂

 

Lee

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