by Saph33 Investigator
Investigator

No signal on phone in Portugal. What's going on?

Hi. My daughter has gone to Portugal yesterday. I've rung EE twice today but there is still no signal /EE on the phone. She's got roaming on etc etc. Earlier they said phone was still showing as being in UK . and to turn off for 5 mins. Check network etc. Nothing has worked. Any ideas  @

3 REPLIES 3
by Grand Master
Grand Master

Re: No signal on phone in Portugal. What's going on?

Hi, 

 

If roaming was activated it can take up to 24 hours before the handset will work. If she has an iPhone try resetting the network under settings. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by Saph33 Investigator
Investigator

Re: No signal on phone in Portugal. What's going on?

It has been over 24 hours now. Still not had a text. Roaming etc is activated or so customer service said. 

by Saph33 Investigator
Investigator

Re: No signal on phone in Portugal. What's going on?

Ps now her son has got terrible earache. She could really do with access to her phone rather than relying on WiFi 

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