by WillAlex Investigator
Investigator

No signal in Lanzarote

I can't get a phone signal in Lanzarote. Anyone experienced these difficulties before? I was here in Nov and had no issues at all. I've checked my roam setting for abroad and it's on yet the only text I've managed to receive was in the first 2 minutes of turning my phone on when I received the standard support text with contact number which I can't use. 

9 REPLIES 9
by
EE Employee

Re: No signal in Lanzarote

Hi @WillAlex and welcome to the community.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please, also can I get you to try and dial a friend or family member using the format of 00447********* and try using data. 

 

Did this work?

 

Many thanks,

 

Lee

by WillAlex Investigator
Investigator

Re: No signal in Lanzarote

I'm not on any network at all. It just says mobile network not available. All I have is the Wi-Fi in my apartment.

Can't phone anyone as it says not registered on network 

 

by
EE Employee

Re: No signal in Lanzarote

Hi @WillAlex

 

What is displayed when you perform a manual search?

 

Many thanks,

 

Lee

by WillAlex Investigator
Investigator

Re: No signal in Lanzarote

Orange

Movistar

Vodafone as

 

Doesn't connect to any except for a brief moment

by
EE Employee

Re: No signal in Lanzarote

Hi @WillAlex

 

Have you been able to use your phone abroad previously?

 

Many thanks,

 

Lee

by WillAlex Investigator
Investigator

Re: No signal in Lanzarote

Yes,

 

I was here in November and had no issues at all. Turned it on and nothing more needed from me.

 

by
EE Employee

Re: No signal in Lanzarote

Hi @WillAlex

 

This is indeed very unusual as a manual network search does generally resolve connectivity issues.

 

In this case, our customer services team will need to take a further look into your account.

 

I recommend logging into your My EE account on your phone's browser (not the app) or a computer.

 

Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat, please get in touch from an alternative phone.

 

Many thanks,

 

Lee

 

by WillAlex Investigator
Investigator

Re: No signal in Lanzarote

Will the live chat automatically pop up or do I need to search for it?

by
EE Employee

Re: No signal in Lanzarote

Hi @WillAlex

 

Once an operator is available to chat the box will appear.

 

Many thanks,

 

Lee

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.