by Adeleg73
Visitor

No service when abroad

Hi, I'm in Spain with no service, I now understand I should have contacted EE before leaving but is there any way I can be helped now? It would be really useful to be able to make and receive calls!

2 REPLIES 2
by Grand Master
Grand Master

Re: No service when abroad

@Adeleg73  Login to your online account and wait for the live chat feature to pop up you can use this to request roaming to be enabled. 

by
EE Community Support Team

Re: No service when abroad

Hi @Adeleg73

 

I hope you're having a lovely time in Spain.

 

As @Chris_B suggested, please log into your My EE account on your phone's browser (not the app) or a computer.

 

Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat, please get in touch from an alternative phone.

 

Enjoy the rest of your trip 🙂

 

Chris

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