by Hwhiteley
Explorer

No service when abroad

I am unable to access any service when abroad.  We recently upgraded the phone and it has now stopped working.  I should now have use of my minutes and text abroad but have nothing .  Thanks

4 REPLIES 4
by Profile closed
Not applicable

Re: No service when abroad

Hello @Hwhiteley sorry to hear you are having problems using your phone abroad. What phone do you have? Have you restarted the phone since landing? Try a manual network search and connecting to another local roaming network if possible. 🙂

by Hwhiteley
Explorer

Re: No service when abroad

It's an iPhone 6

Tried power off and on

Tried connecting manually to other networks

Nothing seems to work



Sent from my iPhone
by Profile closed
Not applicable

Re: No service when abroad

Hello @Hwhiteley thank you for confirming. Has roaming been enabled on your account? You can check by logging in to MYEE online and navigating to MYEE>manage device. You can also try a network reset by tapping settings>general>reset>reset network settings (you will have to re-enter WiFi passwords after). 🙂 

by
EE Employee

Re: No service when abroad

Hi and welcome to the Community @Hwhiteley

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and ring using 0044.

 

Also go to Settings - phone - dial assist (please untoggle it, if it is green)

 

If these do not work, please let me know if you are using an EE personal or business account.

 

Many thanks,

 

Lee

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