06-02-2019 10:21 PM
Did you activate roaming on your EE a/c before you left UK?
Try logging into your My EE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?
07-02-2019 08:17 AM
Good Morning @Maeva.
Welcome to the community 🙂
What phone are you using?
Are you able to try manually searching for a network?
I can guide you through this if you need me to once I know what phone you're using 🙂