20-07-2018 10:05 PM
21-07-2018 12:06 AM
Hello and welcome to the EE Community.
Have you tried connecting to roaming networks manually? On an iPhone, this is under Mobile Data on android it varies a lot.
If that doesn't work, contacting customer service from another phone is likely the best thing to do.
21-07-2018 12:17 AM
Hi Peter. Thank you for your reply. Yes I’ve tried connecting manually but no joy. I’ve also tried restarting my iPhone a few times, switching to airplane mode and some other settings but still no service. Hopefully someone at EE will rely with some help. Thanks again Peter.
21-07-2018 09:09 AM
Welcome to the community, I hope you're having a nice time in France despite this connection problem.
You may be able to check the roaming status on your My EE account under Menu > Manage device.
Otherwise, I recommend getting in touch with customer services who'll be able to activate roaming on your phone.
Let us know how you get on.