by Foobs
Explorer

No service in Tenerife

Hi there, I’m currently in Tenerife and can’t seem to get any service or 3G/ 4G. I spoke to someone on live chat before heading out here and he confirmed that my phone would be fine for EU roaming. Can anyone help please? 

1 SOLUTION

Accepted Solutions
by Foobs
Explorer
Solution

Re: No service in Tenerife

Hi @Leanne_T,

 

  Thanks for the reply. I managed to read a few more threads about no service abroad and found out that my setting weren’t set to allow for roaming on My EE. All is fixed now thanks. 

 

Foobs. 


 

3 REPLIES 3
by
EE Community Support Team

Re: No service in Tenerife

Good Afternoon @Foobs

 

Thanks for coming to the community.

 

Can you try and connect to a different network,

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF

 

  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK

 

  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Also, can you try restarting the device and now try your data.

 

Let me know how you get on.

 

Leanne.

by Foobs
Explorer
Solution

Re: No service in Tenerife

Hi @Leanne_T,

 

  Thanks for the reply. I managed to read a few more threads about no service abroad and found out that my setting weren’t set to allow for roaming on My EE. All is fixed now thanks. 

 

Foobs. 


 

by
EE Community Support Team

Re: No service in Tenerife

I see @Foobs

 

No problem at all.

 

Hope you have a lovely time in Tenerife 🙂

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