by McDougall
Explorer

No service in Menorca

I arrived in Menorca Spain yesterday & have no telephone service on my iPhone my contract states I have eu roaming and I was in Nice in April where the phone worked perfectly so why not here in Spain. I have tried calling EE & they don’t recognise my number! So help line down for me. 

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: No service in Menorca

Hi @McDougall

 

Have you tried resetting your network settings? 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
3 REPLIES 3
by Grand Master
Grand Master
Solution

Re: No service in Menorca

Hi @McDougall

 

Have you tried resetting your network settings? 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by McDougall
Explorer

Re: No service in Menorca

Yes I’ve tried manual search, I’ve turned my phone off and on too

Malcolm
xxxxxxxxxx@xxxxxxxxx
Mobile xxxxxxxxxxxx

 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

by
EE Community Support Team

Re: No service in Menorca

Hello @McDougall

 

Thanks for coming to the community.

 

I recommend logging into your My EE account on your phone's browser (not the app) or a computer.

 

Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat, please get in touch from an alternative phone.

 

Have a great time.

 

Leanne.

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