by Lisamalibu Investigator
Investigator

No service in Lanzarote

Hi, unable to get service, could you help please 

8 REPLIES 8
by Grand Master
Grand Master

Re: No service in Lanzarote

@Lisamalibu  Login to your online account and use the live chat facility when it pops up. This is a public forum not customer services and there is no account access from here. 

by
EE Community Support Team

Re: No service in Lanzarote

Hi @Lisamalibu,

 

Welcome to the EE Community.

 

Are you using a pay as you go or pay monthly plan?

 

Have you tried selecting a different network manually?

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF

 

  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK

Thanks

 

James

by Lisamalibu Investigator
Investigator

Re: No service in Lanzarote

Hi, nothing comes up when it searches

by Lisamalibu Investigator
Investigator

Re: No service in Lanzarote

Live chat is not popping up 😞

by Lisamalibu Investigator
Investigator

Re: No service in Lanzarote

Hi, pay monthly

by
EE Community Support Team

Re: No service in Lanzarote

Hi @Lisamalibu,

 

If you login to My EE and select Manage device from the menu, does Roaming abroad show as allowed?

 

Thanks

 

James

by Lisamalibu Investigator
Investigator

Re: No service in Lanzarote

Hi yes it does

Sent from my iPhone
by
EE Community Support Team

Re: No service in Lanzarote

Thanks @Lisamalibu

 

Can you try restarting your phone and see if you get signal.

 

If no service shows still, I recommend logging into your My EE account on your phone's browser (not the app) or a computer.

 

Once you're logged in, a chat window will pop up when an advisor is available.

 

Thanks. Leanne.

 

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