by Tilgob24
Explorer

No service in Fuerteventura

Arrived in Fuerteventura yesterday but can not use phone fir calls

tried switching off & on

turning airplane mode on & off again

checked carrier set to automatic 

turned automatic off but search doesn’t bring ant other carriers

no other carriers available but YOIGO 

mans that is “no go” 

1 SOLUTION

Accepted Solutions
by Tilgob24
Explorer
Solution

Re: No service in Fuerteventura

Thanks, i had tried all your suggestions but something has happened because tried again & can now select different carriers.....other than YOIGO

I am using Orange SP now & have been able to phone home 

thanks for your assistance 

3 REPLIES 3
by
EE Community Support Team

Re: No service in Fuerteventura

Hi @Tilgob24

 

Thank you for coming to see us in the EE community 🙂

 

When you are preparing for your trip abroad, it is essential that roaming is activated before you go away.

 

In order to do this, all the information/set-up instructions can be found in our EE roaming - Getting ready to use your phone abroad support article.

 

I know it's not working at the moment for you.

 

However, we can help.

 

Have you tried a manual network search?

 

How do I do a manual network search?

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF

 

  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK

 

  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

If this hasn't worked.

 

Please take a look at some of the hints, tips and tricks to get activated in our EE Roaming - What to do if you're having problems abroad support article.

 

If none of the advice in the support article works, you may have an international bar present.  

 

This will need account access at this point.

 

If you are a pay monthly personal EE customer, then log in to My EE and await a chat with an online advisor.

 

If you can't access this, then please call customer services from an alternative landline or mobile.

 

Please let me know how you get on.

 

Cheers

 

Richard

 

🙂

by Tilgob24
Explorer
Solution

Re: No service in Fuerteventura

Thanks, i had tried all your suggestions but something has happened because tried again & can now select different carriers.....other than YOIGO

I am using Orange SP now & have been able to phone home 

thanks for your assistance 

by nmcilveen2016
Visitor

Re: No service in Fuerteventura

The service provider for EE roaming in Spain is YOIGO or Orange España it will not work on any other network. For o2 its movistar ES and vodafone will just stay the same as they also have vodafone in spain. 

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