18-04-2018 08:06 AM
I have been in France since Friday with no issues for roaming, but this morning I have woken up to 'no service'. I have:
a) Turned the phone off and on again (several times).
b) Checked that my data roaming is still on (it is) and that 4G is off (it is now).
c) I have tried to manually select a carrier, and although I can do that (a blue tick appears) nothing actually happens.
d) I have swapped my SIM into another phone to see if it is the device, but I still have no service on either phone.
Any other ideas on what might be causing this please? Thanks in advance!
18-04-2018 08:59 AM
I have exactly the same problem, and I've tried all the same things except SIM swapping to no avail...
I can't even manually select a different carrier.
Looking forward to hearing from EE on a fix (but obviously I can't call them to chase it up!)
18-04-2018 09:43 AM
Me too, have done all those things too and still no service.
EE any chance of an update on when we can expect to resume service?
18-04-2018 09:53 AM - edited 18-04-2018 09:53 AM
Tried all of the above. Just waiting for EE to fix the problem now. Not much we can do.
18-04-2018 11:17 AM
Could you please try rebooting the device and another manual network search?:
Please let me know what happens and if you get any error messages.
18-04-2018 11:40 AM
EE please can you come clean on current roaming issues across Western Europe (per your Corporate Service Desk) - we have senior management teams currently in Spain and Denmark who are unable to get roaming servieds we have paid for. This has been going on since the weekend, and is highly unsatisfactory
20-04-2019 08:43 AM
Have you tried restarting the phone?
Is there anyone else with you who is on EE or using a UK mobile number?
20-04-2019 08:45 AM
20-04-2019 08:52 AM
If you go to settings, there may be an option for carrier depending on your current iOS version.
If not it will be under Mobile Data, then Network Selection.
If you turn off automatic it will search for a list of available networks.