29-03-2017 01:23 PM
Have paid for a bolt on whilst here in Costa Rica but it still doesn't work. Can find the I.C.E. network but still showing no signal and need to use my phone to speak to customers !!
29-03-2017 01:50 PM - edited 29-03-2017 01:53 PM
Hello @muzboss sorry to hear you are having problems using your phone abroad. Try restarting the phone and/or trying a manual network search and selecting another local network if possible. What phone do you have?
You can also check if roaming has been enabled on your account by logging in to MYEE online and navigating to MYEE>manage device. If it has not been enabled or the above do not work please call customer service on +447953 966 250 from any phone who can access the account and check your line for you. If you are a personal pay monthly customer on an EE plan you can also access Live Chat using one of the ways mentioned in this link. :):
29-03-2017 01:57 PM - last edited on 29-03-2017 02:41 PM by MichaelL
Paid for an add yesterday and said it would be live the same day but am a regular traveller abroad and find this frustrating.......you can access my account via you wish ......Have my elderly parents very ill and mother is in end of life care and also need my customers to contact me so your help would be very much appreciated.
[mod edit: please do not post personal information such as phone numbers on the public board. Thanks!]
29-03-2017 02:32 PM
Hello there is no access to accounts allowed through here I am sorry. This would have to go through customer service or Live Chat as mentioned above who can look in to this for you. 🙂
29-03-2017 02:50 PM
The links you sent me are not live and cannot chat to anyone.......also if I go to reply from your message it takes me to a fresh email ??
29-03-2017 02:57 PM - edited 29-03-2017 02:57 PM
29-03-2017 03:07 PM
Have three contracts with you and had the same problem in Mexico last year and even Italy so it seems to be a problem with EE as other people in this hotel can used their phones.
The I.C.E network is shown on my phone too.
Perhaps I need to look at going to Vodaphone on my return as cannot put up with this nonsense !!
29-03-2017 05:24 PM - edited 29-03-2017 05:25 PM
30-03-2017 02:06 PM
have called the helpline and they disconnected the call so am pretty cheesed off by EE and they're inability to provide me with a service whilst abroad. This isn't the first time this has happened so why does it happen again ??
30-03-2017 02:16 PM - edited 30-03-2017 02:16 PM
Thank you for coming back to us.
I can appreciate your frustration and you want things sorted out.
If the call was disconnected this could have been down to the call being made with little signal strength.
I'd advise to call the team back and hopefully they can get services on for you.
30-03-2017 02:30 PM
Richard.........poor signal strength........have NO SIGNAL and calling from a $1.50 a minute hotel phone !!
30-03-2017 02:40 PM - edited 30-03-2017 02:41 PM
Thank you for getting back to me so quickly.
I know you have no signal @muzboss on your EE mobile, I genuinely want to try and get you the best help.
In terms of signal, I meant that it could have been the landline you are using.
I'm sorry that the call could not be concluded and I hope when you call them again that they can please make sure that your international Roaming is activated.
I am concerned that an International call bar may be present, this would need removed if this is the cause.
I'm sorry I can't help further at this end, we are a user and peer to peer forum and have no account access.
Please try and contact the team again and I hope they can help.
30-03-2017 02:51 PM
Understand Richard but find no other method of communicating with EE and as a business customer that relies on communication whilst abroad, it is tireless and frustrating, especially and this happens every time I leave the UK. This indicates that my contract with EE is unworkable and I need releasing so that I can be engaged with a network that does provide me with a reliable service.
You also mentioned "call bar" when I pay for international roaming.......I expect all monies I have paid to be re-Imbursed too !!