04-01-2018 12:08 AM
I am in greece and i do not have any service, although I came here before and roaming was perfectly fine! I ve tried few things to find a service but still cant! I have an iphone and a pay montly plan. I really need my phone on for job calls, so what should i do???
04-01-2018 09:24 AM - edited 04-01-2018 09:26 AM
Welcome to the community, I hope you're having a fab time in Greece despite this.
Please try the troubleshooting below and let me know how you get on:-
Try re-booting your device
Try turning 4G off in ‘settings’
Perform a manual network search (try a couple of different providers if they're available):-
Settings >>> Carrier >>> Toggle Automatic OFF
04-01-2018 11:49 PM - edited 04-01-2018 11:49 PM
Hey! None of these worked. I also tried updating my phone, restarting network settings, turning on and off my device and restarting it all the time!
05-01-2018 07:09 AM
Thanks for trying this @Nina98
In this case I recommend logging into your My EE account on your phone's browser (not the app) or a computer.
Once you're logged in, a chat window will pop up when an advisor is available.
If you can't get in contact with chat, please get in touch from an alternative phone.
Our customer service team will be able to help you get this looked into further.
Hope you have a great time 🙂