by Nina98
Explorer

No service abroad

I am in greece and i do not have any service, although I came here before and roaming was perfectly fine! I ve tried few things to find a service but still cant! I have an iphone and a pay montly plan. I really need my phone on for job calls, so what should i do???  

3 REPLIES 3
by
EE Community Support Team

Re: No service abroad

Hi @Nina98

 

Welcome to the community, I hope you're having a fab time in Greece despite this.

 

Please try the troubleshooting below and let me know how you get on:-

 

Try re-booting your device

 

Try turning 4G off in ‘settings’

 

Perform a manual network search (try a couple of different providers if they're available):-

 

Settings >>> Carrier >>> Toggle Automatic OFF

 

Thanks

 

Chris

by Nina98
Explorer

Re: No service abroad

Hey! None of these worked. I also tried updating my phone, restarting network settings, turning on and off my device and restarting it all the time! 

by
EE Community Support Team

Re: No service abroad

Thanks for trying this @Nina98

 

In this case I recommend logging into your My EE account on your phone's browser (not the app) or a computer.

 

Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat, please get in touch from an alternative phone.

 

Our customer service team will be able to help you get this looked into further.

 

Hope you have a great time 🙂

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