by Mattstanderwick
Explorer

No service abroad

I've been in Barcelona for 3 days and still have no service! My girlfriend is also on EE but hers is working fine. I've checked my contract and it shows I should have unlimited calls, texts and roaming in the eu! I can't text 150 or call as I have no service. Please help!!

3 REPLIES 3
by
EE Employee

Re: No service abroad

Hi and welcome to the community @Mattstanderwick.

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and dial a friend or family member using format of 00447*********, did this work?

 

Many thanks,

 

Lee

 

by Mattstanderwick
Explorer

Re: No service abroad

Hi Lee, I've tried this and still have no service even selecting any of the networks found manually.

by
EE Community Support Team

Re: No service abroad

Hello there @Mattstanderwick

 

Thanks for coming back to us.

 

I recommend logging into your My EE account on your phone's browser (not the app) or a computer.

 

Once you're logged in, a chat window will pop up when an advisor is available.

 

If you can't get in contact with chat, please get in touch from an alternative phone.

 

Thanks, Leanne.

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