20-08-2017 04:37 PM
I've been in Barcelona for 3 days and still have no service! My girlfriend is also on EE but hers is working fine. I've checked my contract and it shows I should have unlimited calls, texts and roaming in the eu! I can't text 150 or call as I have no service. Please help!!
20-08-2017 04:42 PM
Hi and welcome to the community @Mattstanderwick.
So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.
Please also can I get you to try and dial a friend or family member using format of 00447*********, did this work?
21-08-2017 07:59 AM
Hello there @Mattstanderwick
Thanks for coming back to us.
I recommend logging into your My EE account on your phone's browser (not the app) or a computer.
Once you're logged in, a chat window will pop up when an advisor is available.
If you can't get in contact with chat, please get in touch from an alternative phone.