by Mumrah80 Investigator
Investigator

No network in malaysia so can't text or call

Not able to text or call whilst in malaysia as no network 

10 REPLIES 10
by Grand Master
Grand Master

Re: No network in malaysia so can't text or call

@Mumrah80  Did you call customer services to enabled roaming on your account before you left the UK ?  

by
EE Employee

Re: No network in malaysia so can't text or call

Hi and welcome to the Community @Mumrah80

 

 

So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.

 

Please also can I get you to try and ring using 0044.

 

If these do not work, please let me know if you are using an EE personal or business account.

 

Many thanks,

 

Lee

by Mumrah80 Investigator
Investigator

Re: No network in malaysia so can't text or call

Hi

I have tried the above but still not working even though I did call before flying.

 

Thanks 

 

by Mumrah80 Investigator
Investigator

Re: No network in malaysia so can't text or call

By the way I am using a personal ee account 

by Mumrah80 Investigator
Investigator

Re: No network in malaysia so can't text or call

Yes i did call ee customer service before flying 

by
EE Employee

Re: No network in malaysia so can't text or call

Good Morning @Mumrah80

 

Thanks for getting back to us!

 

I'll send you a Private Message with a link to our Chat Team - they open at 8am UK time.

 

They'll be able to help get you up and running.

 

Have a great time in Malaysia!

 

Thanks - Karen. Smiley Happy

by Mumrah80 Investigator
Investigator

Re: No network in malaysia so can't text or call

Hi,
Absolute ridiculous service and I will be reporting to ofcom as soon as I get back. Had a private message as soon as problem wasn't solved the person stopped replying.

Humara
by
EE Employee

Re: No network in malaysia so can't text or call

Good Morning @Mumrah80

 

Did you not get the Private Message that I sent you on Friday?

 

The Chat Team will be able to check that everything is active on the account.

 

When you do a manual search does it show any available networks?

 

Thanks - Karen. Smiley Happy

by Mumrah80 Investigator
Investigator

Re: No network in malaysia so can't text or call

Hi karen,
The manual search will some times bring up choices but then disappear when I try and pick. I had a reply via private message but the agent had the weekend off and the enquiry was not passed onto anyone else. I have spent the weekend of my holiday abroad trying to resolve this because of the incompetence shown by ee as a company .i have already spoken to ofcom via email regarding the matter and they will be looking into this further once i get back in the country. As I have a record of all chats and emails to show the extent of time wasted on a holiday i paid over £2000 to enjoy. The agent has now got back to me after having a nice weekend off herself letting me know that £21 has been credited to my account which is ridiculous next to the amount I've paid for my holiday. I will be getting ofcom to make contact aswell and hopefully with a manager.

Thank you.
Humara
by
EE Community Support Team

Re: No network in malaysia so can't text or call

Hi @Mumrah80

 

Welcome back to community 🙂

 

The private message that was sent to you by @Karen_C would have contained a link to speak to a member of the live chat team.

 

Any of the available agents should have been able to assist you.

 

I'm sorry to read that you are not happy and please see our ways to complain if you wish to escalate.

 

Thank you

 

Richard

 

🙂

 

 

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