by Lucy987654321 Investigator
Investigator

No mobile data access in Italy

Hello, I arrived in Italy yesterday and despite having mobile data and data roaming switched on I have no 4G (not even 3G or E just nothing at all!). I really need access to internet outside of my hotel and I have over 8GB left on my data pack to use! Please help! 

 

Many thanks 

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: No mobile data access in Italy

Hi @Lucy987654321

 

Thanks for the quick reply.

 

Can you try and connect to a different network as below;

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF

 

  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK

 

  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Let me know how you get on.

 

Leanne.

5 REPLIES 5
by
EE Community Support Team

Re: No mobile data access in Italy

Hi there @Lucy987654321

 

Welcome to the community.

 

Hope you're having an amazing time in Italy 🙂

 

Can you make and receive calls and texts?

 

Are you with us on a pay monthly account?

 

Speak soon, Leanne.

by Lucy987654321 Investigator
Investigator

Re: No mobile data access in Italy

Hello Leanne, 

 

I can make and receive calls and texts just no internet at all. I am on sim only pay monthly £15 data pack. 

 

Thank you in advance for your help! 

by
EE Community Support Team
Solution

Re: No mobile data access in Italy

Hi @Lucy987654321

 

Thanks for the quick reply.

 

Can you try and connect to a different network as below;

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF

 

  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK

 

  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Let me know how you get on.

 

Leanne.

by Lucy987654321 Investigator
Investigator

Re: No mobile data access in Italy

Hello Leanne,

 

Thank you so much for your help, my 4G is now working on my phone 🙂 

 

by
EE Community Support Team

Re: No mobile data access in Italy

Good Morning @Lucy987654321

 

This is great news 🙂

 

Have a brilliant time in Italy and come back here anytime!

 

Leanne.

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.