19-01-2018 03:36 PM
I’m currently in South America. I have an iphone5s. I’ve changed the apn setting but have no data connection. Carrier is EE. The phone is unlocked. This is my first time with EE. Are there any other settings I need to change in order for data to work?
19-01-2018 03:47 PM
@Sillygoose: Can you make calls or texts?
Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.
19-01-2018 04:02 PM
Hi and welcome to the community @Sillygoose
So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.
Please, also can I get you to try and dial a friend or family member using the format of 00447********* and try using data.
Did this work?
Which country are you visiting currently?
by Kerry83 a week ago