by Sillygoose

No data

Read more

I’m currently in South America. I have an iphone5s. I’ve changed the apn setting but have no data connection. Carrier is EE. The phone is unlocked. This is my first time with EE. Are there any other settings I need to change in order for data to work? 

by Grand Master
Grand Master

Re: No data

@Sillygoose: Can you make calls or texts?


Did you activate roaming on your MyEE a/c before you left? Presumably not. Having a roaming allowance does not auto enable it. You may still be able to in your online a/c under Manage Devices. If not, you will need to call EE. Use the landline nos. in my sig.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
EE Employee

Re: No data

Hi and welcome to the community @Sillygoose


So I can try and help, please may I get you to perform a manual network search and choose a network other than what you are on.


Please, also can I get you to try and dial a friend or family member using the format of 00447********* and try using data. 


Did this work?


Which country are you visiting currently?


Many thanks,



Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.