by SC7 Investigator
Investigator

No data in Italy, fine in Switzerland

I’ve bought the sim card EE ************** (add-on). 
It works fine in Switzerland with any operator, but not in France or Italy. 
Both countries are included according to my contract. 
 
I’ve tried all operators; 3G or 4G. 
The device is registered but not a single byte is exchanged. 
I’ve tried to go back to Switzerland -> fine again. 
 
It should not mater, but I use iPhone7. 
It sounds like a network error to me ... can you help, please ?
 
[mod edit: removed personal data from the public forum]
10 REPLIES 10
by
EE Community Support Team

Re: No data in Italy, fine in Switzerland

Hello @SC7

 

Thanks for coming to the community.

 

Can you make calls and send texts?

 

How long have you been roaming?

 

Speak soon.

 

Leanne.

 

by SC7 Investigator
Investigator

Re: No data in Italy, fine in Switzerland

I can’t call (not allowed by my contract). I can’t send texts. 

I’ve always been roaming. France then Switzerland then Italy (since today). 

by
EE Community Support Team

Re: No data in Italy, fine in Switzerland

Hi @SC7

 

Thanks for the reply 🙂

 

Are you with us on a pay monthly account?

 

If so, can you check you have roaming and calling abroad set up;

 

You can check this by logging into your My EE account online and go to Menu > Manage Device > Roaming and Call abroad and Premium rate calls > They will show as ticked if you're set up for making calls when abroad.

 

If they are not ticked, can you activate these?

 

Leanne.

 

 

by SC7 Investigator
Investigator

Re: No data in Italy, fine in Switzerland

I can’t link my « device » to my account because I don’t know its phone number and see no way to get it. 

- sim delivered with no number written on the package

- I can’t send a sms

- I can’t connect to ee’s website with my sim - except if I go back to Switzerland ! 😄

 

I have the sim-id written on the sim card. But I can’t use this number...

by Grand Master
Grand Master

Re: No data in Italy, fine in Switzerland

Try texting NUMBER to 150.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by SC7 Investigator
Investigator

Re: No data in Italy, fine in Switzerland

So, I'm back in a location where the SIM card works ...

France and Italy seem to be included in my plan. Tick in front of data/Internet .But I see as well "Buy UK/EU data add-on". I don't know what it could mean ...

Same message for Switerland though (Which still works fine)...

by Grand Master
Grand Master

Re: No data in Italy, fine in Switzerland

What is your device?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: No data in Italy, fine in Switzerland

Hi there @SC7

 

Thanks for coming back to us.

 

Do you have any data remaining on your plan?

 

Have you used more than 15GB?

 

Leanne.

by SC7 Investigator
Investigator

Re: No data in Italy, fine in Switzerland

I still use an iPhone7.

Of course, I've got a lot of data remaining (double checked).

 

By the way, thank you for your time. I've asked a refund.

Bye.

by
EE Community Support Team

Re: No data in Italy, fine in Switzerland

Hi @SC7

 

I am sorry we were unable to resolve this on the community for you.

 

Hope you have a lovely time.

 

Leanne.

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