14-08-2018 07:57 AM
Landed in Majorca last night zero mobile data or service. Roaming is on as I travel a lot and was in Holland last week and at the airport on landing I had no problem. I have restarted my phone got 4G and 1 bar for a few seconds then it disappeared. I reset network settings also made no difference. I have my carrier set to automatic selection but I have no idea what else to try and I cannot call as have no network help please thank you.
14-08-2018 09:01 AM
Hello there @KirstyCalvert
Thanks for coming back to the community.
Can you try and manually connect to a network as below;
Let me know how you get on.
14-08-2018 09:12 AM
Thanks for trying @KirstyCalvert
Is your roaming showing as set up in your My EE account?
To check this, log into your My EE account online and go to Menu > Manage Device > Roaming
If this is not showing as ticked, can you activate this within your My EE?
This can take up to 24 hours to update for you.
Let me know how this goes.
14-08-2018 09:28 AM
Yes roaming is set up it worked on Friday when I was in Holland and Thursday I’m germany and also worked last night at the airport but 20mins away I have nothing
14-08-2018 09:55 AM
Can you try the settings below and see if this works for you.
Go to Settings > Mobile Data > Mobile Data Options > Enable 4G > Turn this off.
Then try and connect to a network again in the Carrier Settings.
If this does not work, can you try a network reset.
Go to Settings > General > Reset > Reset Network Settings.
This will remove any saved WiFi passwords.
Let me know if this works for you.
14-08-2018 10:13 AM
First option didn’t work so I did a second network reset and I got 4G with one bar for about 30 seconds then back to nothing.
14-08-2018 11:30 AM
No that is not working either I’ll just make do with WiFi as we are only here a few days I tried to call and it disconnected.