by ClaireBFeeney Investigator
Investigator

No carrier service in the USA - sim only

I'm in the States, and have a personal, sim only account with EE, which should be roaming ready as I understand it.  I cannot get any connection with any carrier since I landed.  I've tried auto and non-auto plus selecting T-mobile.  Nothing.

 

I can't call tech support.  I have no phone.  Do you have live chat support to help me sort this out?  And is support 24 hours please?   I'm -7 hours BST. 

 

Thanks

7 REPLIES 7
by Grand Master
Grand Master

Re: No carrier service in the USA - sim only

Hi, 

 

EE live chat is available from 8am to 9pm weekdays or until 8pm at the weekends UK time. 

 

Live chat is accessible via the contact us page here. Click on the cross next to EE and the live chat function will be available. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: No carrier service in the USA - sim only

Hi @ClaireBFeeney,

 

Thanks for joining the EE Community.

 

Did you manage to get in touch with our chat team?

 

James

by ClaireBFeeney Investigator
Investigator

Re: No carrier service in the USA - sim only

Hi and thanks both.  I'm 7 hours behind you I'm afraid and can only get in touch when I have wifi so it's not straightforward. 

Ive just checked the links on the page given and have nothing but text or phone options.  

by ClaireBFeeney Investigator
Investigator

Re: No carrier service in the USA - sim only

What I've done so far.  

Switch off 4g

Switch off auto for carrier

Select one of the carriers in the search (T-Mobile or AT&T)

Switch phone off and restart

Still no service

by
EE Community Support Team

Re: No carrier service in the USA - sim only

Hi @ClaireBFeeney,

 

I've sent you a private message.

 

Thanks Smiley Happy

 

James

by ClaireBFeeney Investigator
Investigator

Re: No carrier service in the USA - sim only

Thanks.  All sorted - or it will be shortly.  🙂

by
EE Community Support Team

Re: No carrier service in the USA - sim only

Great news @ClaireBFeeney

 

Enjoy your trip. Smiley Happy

 

James

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