by Dingbat
Visitor

No Service

I am travelling abroad in South Africa from London and have no EE service! Help?

2 REPLIES 2
by Grand Master
Grand Master

Re: No Service

@Dingbat 

Have you had a signal on your device since you got there ?

 

Just to check did you enable roaming on your account before you left the UK ?    

 

Have you used this device abroad before?

 

Have you tried restarting the device?

 

by
EE Community Support Team

Re: No Service

Hi @Dingbat

 

Welcome to the community, I hope you're having a brilliant time in South Africa so far. 🙂

 

Could you please get back to us answering @Chris_B's questions?

 

You can check your roaming status on your My EE account under Menu >>> Manage Device.

 

May be worth trying the troubleshooting below too:

 

Try re-booting your device

 

Try turning 4G off in ‘settings’

 

Perform a manual network search:-

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF
  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK
  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Please let me know if any of that works.

 

Chris

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