by sharonfellingha
New Member

No Service in Europe on my Sony Xperia XA1



I am currently in Spain and have had no service for texts or calls since arriving.  I am new to EE and have a new pay monthly contract.


Please can you advise how to activate roaming so that I can text and make calls




by Ace Contributor
Ace Contributor

Re: No Service in Europe on my Sony Xperia XA1

HI, @sharonfellingha

Please click on this link

Where you can see roaming option and enable it to use your phone abroad.


EE Community Support Team

Re: No Service in Europe on my Sony Xperia XA1

Hi @sharonfellingha


Welcome to the community. I hope you're having a brilliant time in Spain.


Please follow the steps below to try and find a connection:-


Try re-booting your device


Try turning 4G off in ‘settings’


Perform a manual network search:-


  • iPhone – Settings > Carrier > Toggle Automatic OFF
  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK
  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search


Please let me know if any of that works.



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