by sharonfellingha
New Member

No Service in Europe on my Sony Xperia XA1

Hi,

 

I am currently in Spain and have had no service for texts or calls since arriving.  I am new to EE and have a new pay monthly contract.

 

Please can you advise how to activate roaming so that I can text and make calls

 

Regards

Sharon

2 REPLIES 2
by Ace Contributor
Ace Contributor

Re: No Service in Europe on my Sony Xperia XA1

HI, @sharonfellingha

Please click on this link 

https://myaccount.ee.co.uk/manage-device/

Where you can see roaming option and enable it to use your phone abroad.

Thanks 

by
EE Community Support Team

Re: No Service in Europe on my Sony Xperia XA1

Hi @sharonfellingha

 

Welcome to the community. I hope you're having a brilliant time in Spain.

 

Please follow the steps below to try and find a connection:-

 

Try re-booting your device

 

Try turning 4G off in ‘settings’

 

Perform a manual network search:-

 

  • iPhone – Settings > Carrier > Toggle Automatic OFF
  • Android – Settings > More Networks > Mobile Networks > Network Operators > Tap OK
  • Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Please let me know if any of that works.

 

Chris

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