Highlighted
by
Explorer

No Network Operators

I bought my EE pack in the UK two days ago. It says it operates in 34 countries. However since arriving in Portugal I have had no network AND more importantly, my Samsung Galaxy S10 gives me no network options to which I can connect (Neither Automatically, nor Manually). Roaming was switched on whilst still in the UK. PLEASE HELP! Have tried calling UK Customer services. Still waiting for them to call back!

9 REPLIES 9
Highlighted
by Grand Master
Grand Master

Re: No Network Operators

@Renben : I don't believe it said it operates in 34 countries. It said it includes calls to 34 countries from the UK. You bought an International SIM for  Calling abroad from the UK. However it should still work in EU.

 

Did you use that PAYG SIM in UK before you left to go abroad? EE PAYG SIMs need 1st activating on EE's home UK network.

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Highlighted
by Grand Master
Grand Master

Re: No Network Operators

@Renben   Did you enable the sim while in the UK ?  Did you use it ? 

Highlighted
by
EE Community Support Team

Re: No Network Operators

Morning @Renben

 

Thanks for coming to the community.

 

You can use your minutes, texts and up to 50GB of data within 48 EU/EEA destinations, with our pay as you go and pay monthly plans, this does include Portugal.

 

To get service when roaming, you would have needed to register your SIM on the EE network before travelling abroad, did you make a call, send a text or use data when in the UK?

 

Hope to hear back from you soon 🙂

 

Leanne.

Highlighted
by
Explorer

Re: No Network Operators

Yes, I was advised by the person who sold me the SIM card to make a phone
call either within the UK or Internationally in order to activate.
So I made a local call.
Plus I also used up some data whilst waiting for my flight to Portugal.
Highlighted
by
EE Community Support Team

Re: No Network Operators

Hi @Renben

 

Thanks for confirming this for me 🙂

 

Have you tried restarting your phone and seeing if any networks show available within the network selection?

 

Leanne 🙂

 

Highlighted
by
Explorer

Re: No Network Operators

You are correct. It says 150 minutes to call within the UK and 34 countries.

Yes I did activate the SIM by making a call to the UK whilst in the UK.

Thanks.

I have browsed the web extensively to try and find out why my Android
Samsung Galaxy S10 does not give me any network options to connect to under
- "SELECT MANUALLY" or "SELECT AUTOMATICALLY".

I have considered it could be a weak area for a signal.

Regards
Renee
Highlighted
by
EE Community Support Team

Re: No Network Operators

Hi there @Renben

 

It could be, are you going to be in any other area of Portugal where you can try the signal?

 

Leanne.

Highlighted
by
Explorer

Re: No Network Operators

Dear Leanne

Thank you for the welcome.

Yes I activated the SIM in the UK where I bought the card. I made a call
and used data.

Regards
Renee
Highlighted
by
EE Community Support Team

Re: No Network Operators

Hi there @Renben

 

Thanks for coming back to me.

 

Would you be able to try another area to see if your phone shows a network available?

 

Leanne.

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