by emf
Explorer

No Carrier detected when abroad in France, tho phone meant to be set for roaming

hi - my phone (iphone 5s) is supposed to be set for roaming abroad; i even rang ee customer service to check before leaving and was told that all was good.  but on arrival the phone wont pick up any carrier signals - useless. i can only get wifi. Cant call 150 or any other number to get ee help either.  any suggestions please?

3 REPLIES 3
by
EE Community Support Team

Re: No Carrier detected when abroad in France, tho phone meant to be set for roa

Hello there @emf

 

Thanks for coming here.

 

Is the account with us on a personal contract?

 

Do any networks show in your carrier settings?

 

Thanks.

by emf
Explorer

Re: No Carrier detected when abroad in France, tho phone meant to be set for roa

I am on a monthly contract with you.

Generally no carriers show up (although my daughter's phone on a similar
contract has carriers detected). Oddly enough a carrier is showing at this
moment, which is new, but I can still only use wifi.
by
EE Employee

Re: No Carrier detected when abroad in France, tho phone meant to be set for roa

Good Afternoon @emf

 

If you do a manual search in Settings > Carrier > Turn Automatic OFF > does it bring up any available networks?

 

Thanks - Karen. Smiley Happy

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