14-06-2017 10:57 AM
Help I dont understand
Going on a cruise to Norway germany from uk then on to Russia
Will my phone work aand will I be charged for roaming
14-06-2017 12:44 PM - edited 14-06-2017 12:46 PM
From tomorrow you can use your UK allowances in the EU, but not on the cruise ship. For roaming rates whilst on the cruise see https://explore.ee.co.uk/roaming/ee/maritime . However if you are in reach of land you may be able to pick up an EU network & use that as within your allowances.
Before you leave make sure you have roaming enabled on your a/c by texting ROAMING to 150 & following its instructions.
14-06-2017 12:44 PM
Good Afternoon @harrypalmer66
Welcome to the Community!
Sounds like it'll be an amazing trip!
You'll need to make sure Roaming is set up on your phone before you travel - you can do this by sending ROAMING to 150.
After the 15th of June you'll be able to use your inclusive minutes, texts and data in EU countries as you would at home.
For more information see - Roaming on EE.
For costs outside of the EU and Maritime (this is what it's called on the cruise ships) you can search on the Roaming costs page.
Hope this helps - let us know if you need anything else.
Thanks - Karen.
15-06-2017 01:53 PM
Sorry please clarify
What are the maritime costs and would i need an add on ?
Also when I dock at an EU port will I pickup the EE signal ?
15-06-2017 02:58 PM - edited 15-06-2017 05:59 PM
The costs for cruise ships can be found on our maritime roaming page.
You are unable to purchase add
You will receive a text message when you transfer from the ship mast to a land mast.
15-06-2017 05:56 PM
I was cruising round Norway mid May. I had the EuroPass, which you now don't need. If you have roaming set up then you will pick up the local provider which works with EE. I think its Telnor in Norway, they are very good, strong 4G signal even in small towns at the end of fjords. My best advice for when at sea or you can't get a land signal, is to put your phone into Airplane mode. I forgot once and now have £1.21 on my bill because I tried to log into Facebook for about 10 seconds.
Enjoy your cruise
15-06-2017 06:11 PM
The cruise company I was with don't go to Flam. We went to a lovely village called Skjolden and then Geiranger at the end of the Geirangerfjord both had really great 4g. Also went to the cities of Stavanger, Alesund and Bergen. Needless to say they had great 4g too.