05-10-2017 01:01 AM
I have arrived in Sydney but cannot get a connection despite setting up calls and text add ons before leaving the UK. Have e mailed EE but not received a reply!
05-10-2017 07:04 AM
@Johnwood2 There is no email address for you to use and don’t forget that customer services are not open 24 hours a day. Purchasing add-ons does not enable roaming on your account to do this you need to call customer services and requested it to be enabled or you text ROAMING to 150 before you leave the UK. Log into your online accounts and wait for a live chat window to pop up you can use this to them request roaming to be enabled on your account.
05-10-2017 09:14 AM - edited 05-10-2017 09:15 AM
Welcome to the community. I hope you're having an amazing time in Sydney. 🙂
Please try the steps below to get a mobile connection:-
Try re-booting your device
Try turning 4G off in ‘settings’
Perform a manual network search:-
Let me know if that works.
07-10-2017 12:42 AM
Hi, I had previously responded but it appears to have got lost! I tried everything except rebooting but with no joy! However, I then received notification of an update which I downloaded and installed. Once installed the signal appeared! Thanks.
07-10-2017 01:03 AM
I found an webmail address on the EE website but although I received an acknowledgement I have still not received a reply!
Txt and call add ons were added and on before leaving the UK but roaming is only started and charged when used. Thanks.
07-10-2017 06:20 AM - edited 07-10-2017 06:21 AM
Good morning or afternoon @Johnwood2
As I type this, it should be around 16.15pm down under 🙂
I have just read that you now have signal, this is fantastic.
Here is some of the Australia roaming costs, should you need them.