by Minimadmalc
New Member

Need to turn my phone on for roaming in france please

Need to turn on my phone for roaming I  am in France please help

2 REPLIES 2
by Grand Master
Grand Master

Re: Need to turn my phone on for roaming in france please

Hi @Minimadmalc

 

Try logging into your online account and establishing if you can activate this service and international calls yourself. 

 

If you cannot, then you will need to speak to EE CS via live chat (also available via your online account) 

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: Need to turn my phone on for roaming in france please

Hello there @Minimadmalc

 

Welcome to the community.

 

Have you been able to activate roaming within your My EE account?

 

To check this, log into your My EE account online and go to Menu > Manage Device > Roaming

 

If this is not showing as ticked, can you activate this within your My EE?

 

This can take up to 24 hours to update for you. 

 

Let me know how this goes.

 

Leanne.

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