10-05-2019 08:59 AM
Trying to call a Spanish mobile while in Spain, but keep getting call ended straight away. Have dialled another number and that's ringing. I'm PAYG. Any help appreciated.
10-05-2019 09:11 AM - edited 10-05-2019 09:16 AM
@Chillster do you have the following both turned on to facilitate this?
2. International and Premium Number calling
Check in your browser My EE in Device Settings. If they are not On then toggle them to On, then Save, then Restart your phone.
10-05-2019 09:20 AM
I have an old Samsung phone, no options like that. Tried from another phone and same call ended message. Used my phone for other Spanish mobile calls no problems.
10-05-2019 10:03 AM - edited 10-05-2019 10:05 AM
@Chillster , You need to use the browser and go into your account to see if roaming and international calls are enabled, that is ticked, has nothing to do with the phone, as it does not matter how old the phone is.
Also are you making sure that you the Spain international prefix before the number you dial, that is +34 and then the number?
Are you sure you are ringing the correct number and that person has not changed their mobile number or cancelled it?
10-05-2019 11:51 AM
Hi there @Chillster.
Thanks for coming to the community 🙂
I hope you're having a fantastic time in Spain.
I would recommend following the advice previously given and check these features are active within your My EE. Once logged in just follow these steps:
Menu > Manage device > Ensure both Calling Abroad and Roaming are activated.
10-05-2019 12:33 PM - edited 10-05-2019 12:38 PM
10-05-2019 12:42 PM
@Chillster : If you are able to call other Spanish mobiles from Spain but not this 1 then something's up with that no. & nowt to do with your phone. It could be switched off & not set up for VM.
10-05-2019 12:48 PM
@XRaySpeX don't you think I know that by now? Well, I did and I do. There was no harm in me leaving my post as it was. I considered changing it before posting or else inserting the obvious PAYG thing but didn't - as both are needed to be On. And someone not on PAYG could equality benefit from my post.
10-05-2019 12:54 PM
Thank you, @Katie_B .I'm glad you can see that there is no point in confusing the OP with impossible & unnecessary instructions.
10-05-2019 01:08 PM
@XRaySpeX , I did not say My EE I wrote browser, as I know that Pay as you Go do not have those settings, but thought that if the person logged into his/her account via the browser, they would be able to make sure the settings are correct, but sorry if that is not possible, and was the wrong information.
10-05-2019 01:20 PM
My sole objective in spotting this & pointing it out is to help & not hinder the OP and nothing beyond that.
10-05-2019 06:16 PM - edited 10-05-2019 06:17 PM
@XRaySpeX tell me somrthing I don't know. And do calm down.
by Paulramsey68 a week ago