by jamesfinnie95
Explorer

Need to activate roaming whilst abroad

Hi, I have roaming included on my pay monthly plan but am unable to send texts or make calls having just arrived in Italy. Are you able to activate this for me please? 

4 REPLIES 4
by
EE Community Support Team

Re: Need to activate roaming whilst abroad

Hi @jamesfinnie95,

 

Welcome to the EE Community.

 

What happens when you try to make a call?

 

Do you hear a recorded message?

 

Thanks

 

James

by Grand Master
Grand Master

Re: Need to activate roaming whilst abroad

@jamesfinnie95   You plan allows you to use your calls and texts allowance when abroad it doesn't mean roaming is enabled and these are not the same thing.  

 

@James_B. Can you please help.  Thanks. 

by jamesfinnie95
Explorer

Re: Need to activate roaming whilst abroad

Hi @James_B, yeah I just hear a recorded message telling calling is barred and I need to deactivate this? 

by
EE Community Support Team

Re: Need to activate roaming whilst abroad

Hi @jamesfinnie95,

 

I've sent you a private message with a link to chat with customer service online.

 

They'll get the bar removed for you.

 

Have a great time in Italy. Smiley Happy

 

James

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