by cjamieson
Explorer

Need roaming enabled from abroad

Currently abroad and apparently need to enable roaming for my phone (pay monthly personal account)

Receiving SMS but cannot send even via wifi (error 10)

 

No live chat option seen on myEE.

No customer service email address listed anywhere on your site.

4 REPLIES 4
by Grand Master
Grand Master

Re: Need roaming enabled from abroad

@cjamieson  There is no email that you can use for customer services.

 

if you login to your online account you'll have to wait for a live chat pop up window to appear.  You can then use this to enabled roaming on your account.   The window will only pop up if an agent is free.  

by
EE Community Support Team

Re: Need roaming enabled from abroad

Hi @cjameieson

 

Welcome to community 🙂

 

Just checking in on this one.

 

Did the advice @Chris_B gave help to resolve this?

 

Thanks

 

Richard

 

🙂

by cjamieson
Explorer

Re: Need roaming enabled from abroad

Hi @Richard_C

No.

 

The Get in Touch link never shows anything other than "Live Chat is now Closed"

(looking during Customer Service hours)

 

Logged into my EE account for 30 minutes and no live chat window or option has appeared. There is nowhere obvious from within my account to try and initiate a live chat.

 

Chris

by
EE Community Support Team

Re: Need roaming enabled from abroad

Hi @cjamieson

 

I have sent you a private message here.

 

There you will find a link to our chat team to help you.

 

Please let me know how the chat goes.

 

Thank you

 

Richard

 

🙂

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