09-01-2018 08:06 AM
I forgot to activate my EE for roaming in the EU while I was in the UK and now I'm in Denmark I can't call anyone and when I do it's connects me to a danish line saying calls are barred is there anyway I can resolve this online as I can't call and need to urgently?
09-01-2018 10:34 AM
Thank you for coming to see us in the EE community all the way from Denmark.
Apart from the phone problem you are having, I hope you are having a nice vacation.
When you are preparing for your trip abroad, it is essential that roaming is activated before you go away.
In order to do this, all the information/set-up instructions can be found in our EE roaming - Getting ready to use your phone abroad support article.
I know on this occasion, you were aware that you needed to do this. I know it's not working at the moment for you.
However, we can help.
Please take a look at some of the hints, tips and tricks to get activated in our Roaming with EE - What to do if you're having problems abroad support article.
If none of the advice in the support article works, you may have an international bar present.
This will need account access at this point.
If you are a pay monthly personal EE customer, then log in to My EE and await a chat with an online advisor.
If you can't access this, then please call customer services from an alternative landline or mobile.
Please let me know how you get on.
09-01-2018 12:23 PM
Hi thank you for the reply I am a pay monthly customer n I've logged into my ee account and I can't seem to find any way to activate roaming with out calling as when I text 150 it asked to call 150 incase a deposit is needed however calling 150 is not possible due to being here in Denmark and also i have looked all over the site and there is no live chat available getting access at the moment to call your alternative line of+447953966250 is also a problem..quite disappointing the my ee doesn't have a system where I can instantly activate roaming online
09-01-2018 12:24 PM
Im in need of my phone for work purposes at the moment so this is becoming a big problem a quick solution would be much appreciated thanks