by Lharrison89 Investigator
Investigator

Need roaming activating whilst abroad

I forgot to activate my EE for roaming in the EU while I was in the UK and now I'm in Denmark I can't call anyone and when I do it's connects me to a danish line saying calls are barred is there anyway I can resolve this online as I can't call and need to urgently?

4 REPLIES 4
by
EE Community Support Team

Re: Need roaming activating whilst abroad

Hi @Lharrison89

 

Thank you for coming to see us in the EE community all the way from Denmark. 

 

Apart from the phone problem you are having, I hope you are having a nice vacation.

 

When you are preparing for your trip abroad, it is essential that roaming is activated before you go away.

 

In order to do this, all the information/set-up instructions can be found in our EE roaming - Getting ready to use your phone abroad support article.

 

I know on this occasion, you were aware that you needed to do this.  I know it's not working at the moment for you.

 

However, we can help.

 

Please take a look at some of the hints, tips and tricks to get activated in our Roaming with EE - What to do if you're having problems abroad support article.

 

If none of the advice in the support article works, you may have an international bar present.  

 

This will need account access at this point.

 

If you are a pay monthly personal EE customer, then log in to My EE and await a chat with an online advisor.

 

If you can't access this, then please call customer services from an alternative landline or mobile.

 

Please let me know how you get on.

 

Cheers

 

Richard

 

🙂

by Lharrison89 Investigator
Investigator

Re: Need roaming activating whilst abroad

Hi thank you for the reply I am a pay monthly customer n I've logged into my ee account and I can't seem to find any way to activate roaming with out calling as when I text 150 it asked to call 150 incase a deposit is needed however calling 150 is not possible due to being here in Denmark and also i have looked all over the site and there is no live chat available getting access at the moment to call your alternative line of+447953966250 is also a problem..quite disappointing the my ee doesn't have a system where I can instantly activate roaming online 

by Lharrison89 Investigator
Investigator

Re: Need roaming activating whilst abroad

Im in need of my phone for work purposes at the moment so this is becoming a big problem a quick solution would be much appreciated thanks 

by
EE Community Support Team

Re: Need roaming activating whilst abroad

Hi @Lharrison89

 

It could be that we may be busy at the moment, please log into My EE and await a live chat invitation.

 

It will happen, please just be patient a little longer if you can.

 

Thank you

 

Richard

 

🙂

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