Highlighted
by Investigator
Investigator

NO signal in Italy

hi there, 
I travel to Italy very often, always with the same mobie/plan and I have never had issues at all. When I arrived I had no troubles but the day after I have completely lost the signal. I cannot make/receive calls and obviously no internet. 
I cannot even contact 150. What shall I do? 

1 SOLUTION

Accepted Solutions
Highlighted
by Ace Contributor
Ace Contributor
Solution

Re: NO signal in Italy

Hi @Farida9 Sounds more like a handset problem. Is roaming enabled and have you tried turning powering it off and on again?

View solution in original post

6 REPLIES 6
Highlighted
by Ace Contributor
Ace Contributor

Re: NO signal in Italy

Hi @Farida9 Have you made any changes to your plan recently?

 

Have you tried a manual network search? what happens when you select a network?

Highlighted
by Investigator
Investigator

Re: NO signal in Italy

The only unusual thing is that before going to Italy I spent a couple of days in Switzerland but there I had no problems at all. 

It says "Error while searching for networks" 

Highlighted
by Ace Contributor
Ace Contributor
Solution

Re: NO signal in Italy

Hi @Farida9 Sounds more like a handset problem. Is roaming enabled and have you tried turning powering it off and on again?

View solution in original post

Highlighted
by Investigator
Investigator

Re: NO signal in Italy

Yes roaming was enabled. I have just tried to turn it off and on again and it worked !!!!! Thank you for the suggestion 

Highlighted
by
EE Community Support Team

Re: NO signal in Italy

Good Morning @Farida9.

 

Welcome to the community 🙂

 

I'm glad you're all sorted following @chistery's advice!

 

I hope you have a great time in Italy.

 

Jon

Highlighted
by Ace Contributor
Ace Contributor

Re: NO signal in Italy

@Jon_K beat me too it, what he said! Robot Happy

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