18-11-2019 08:28 PM
I cant top up or get signal on my UK sim when im in Canada. Why is this? I have roaming etc turned on?
18-11-2019 09:38 PM - edited 18-11-2019 09:39 PM
@BRYAN0800 have you restarted your device since you got there ? Just to add your pack allowance will not work while there you’ll need credit for the account to pay for calls/texts
19-11-2019 08:00 AM
Hi there @BRYAN0800
Thanks for coming to the community.
Can you try and connect to a network in your phone settings?
Does your phone show signal?
Speak soon 🙂
Leanne.
21-11-2019 02:20 AM
Thanks for the suggestions guys and girls. i tried restarting my phone, tried turning my phone but no good. I then took off automatic in network selection and it gives me Telus or Bell. I tried both but neither work??
Can I give you my mobile number incase for some reason EE deleted it or took it out of service.?
21-11-2019 02:21 AM
I cant seem to top up my phone number from Canada either?
21-11-2019 08:21 AM
Good Morning @BRYAN0800.
Thanks for getting back to us.
When was the last time your SIM was used for any chargeable activity?
Is there a chance your SIM might be in hibernation?
When your number is in hibernation, it is still possible to get it back until you’ve reached 269 days of no chargeable activity.
After 273 days the number will be recycled and lost.
Katie 🙂
23-11-2019 03:38 PM
Hi Katie,
I phoned all the EE numbers from my canadian mobile phone as my ee sim card doesnt work. I cant get through to any of your operators as you need to enter your mobile number to talk to one of EE operators and when I type in my EE mobile number it is not recognized. There is no other options available so I had no choice but to hang up each time? Any other way I can reactivate my sim card or would I have to fly back to UK to buy a new one? lol
23-11-2019 03:41 PM
Hi there @BRYAN0800.
You will need to speak with a member of our customer care team.
Are you calling from an international number? is there another UK number with you?
Speak soon,
Katie 🙂
23-11-2019 03:42 PM
What would be customer cares number? I can dial UK numbers with my canadian phone?
23-11-2019 03:46 PM
I can get through to 07953966250 but when I select option 1 or any option on my mobile it doesnt recognise it?