by jchung2567


Got to germany and not been getting any signal. I changed to ee from giffgaff less than a month ago. Giffgaff worked fine in spain italy and greece. But not been able to get any connection with ee in Germany. Have tried selecting manually and turning phone off and on. I’m staying here for two weeks and I don’t know what to do. Cant even try this sim on another phone

by Grand Master
Grand Master


If on contract, did you activate roaming on your EE a/c before you left UK?


Try logging into your My EE account online & go to Menu / Manage Device / Roaming Abroad and also Call Abroad and Premium rate. They will show as ticked if roaming and calling abroad is activated. If they are not ticked, can you activate these settings?

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
EE Community Support Team


Good Morning @jchung2567.


Welcome to the community from Germany 🙂


Are you able to follow @XRaySpeX's advice and check this in your MyEE Account?


If it's already active, are you able to try manually connecting to any of the available networks?





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