by ben_westttt Investigator
Investigator

My texts aren't sending when abroad !

I am currently in Greece and I am able to receive text messages however i am unable to send them back. My data roaming is on and i am currently relying on my 4g data to communicate with people and that's almost run out so it would be very useful if this could be sorted ! 

5 REPLIES 5
by
EE Community Support Team

Re: My texts aren't sending when abroad !

Good Morning @ben_westttt

 

Welcome to the community.

 

Can you make calls ok?

 

What device are you using?

 

Speak soon 🙂

by ben_westttt Investigator
Investigator

Re: My texts aren't sending when abroad !

Hiya,

My calls aren't working either and i'm using an Iphone 6.

Thanks,
Ben

Sent from my iPhone
by
EE Community Support Team

Re: My texts aren't sending when abroad !

Hello there @ben_westttt

 

Thanks for coming back 🙂

 

Are you with us on an EE personal contract?

 

Also do you get an error message when you make a call?

 

Thanks 🙂

by ben_westttt Investigator
Investigator

Re: My texts aren't sending when abroad !

Hiya,
I am on a personal contract and when i made a call i got a message back however it was in Greek so I couldn't understand it !
However as soon as it started to ring it cut out and the message came up.
Thanks

Sent from my iPhone
by
EE Community Support Team

Re: My texts aren't sending when abroad !

Hi @ben_westttt,

 

There must be a international calling bar on your account.

 

Please login to My EE where you can chat with customer service online.

 

A member of the team will be happy to remove the bar for you.

 

Thanks

 

James

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