by ddean1379
Visitor

My son is unable to use his phone abroad??his roaming is active? What can I do?

Please help.. he's on a France trip with school and can't contact us.

He didn't receive the text from EE like all his friends. I have activated usage abroad on my family through the app

What else can we do??

1 REPLY 1
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EE Community Support Team

Re: My son is unable to use his phone abroad??his roaming is active? What can I

Hi @ddean1379,

 

Welcome to the EE Community. 🙂

 

When you select Manage device from the menu in My EE for your son's number, are roaming and international calling both toggled on?

 

Has your son turned on roaming on his phone?

 

Thanks

 

James

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