by Fareed Investigator
Investigator

My roaming is not Fully workiing in any EU country. It only works for data!

I travelled through France Belgium and Germany yesterday. Although I kept getting auto text messages from EE that my roaming is active and I can call text and use data free of charge but only data roaming works. I cannot make any calls or send sms. I have already checked and made sure that roaming is allowed in my data plan and network selection is on automatic in my iPhone settings

please help

thanks

9 REPLIES 9
by Grand Master
Grand Master

Re: My roaming is not Fully workiing in any EU country. It only works for data!

@Fareed   Restart the device in each country.  And are you putting 44 or +44 instead of the 0 at the start of the number if calling UK numbers

by Fareed Investigator
Investigator

Re: My roaming is not Fully workiing in any EU country. It only works for data!

I have also restarted the device i France and Germany but without any luck. I am unable to call any UK number regardless of +44 or 00 44. Cannot call 150. It’s strange that data roaming works in all countries bu not voice/sms service although roaming is selected for data&voice in iPhone settings!

by
EE Community Support Team

Re: My roaming is not Fully workiing in any EU country. It only works for data!

Hi @Fareed.

 

Welcome to the community.

 

Do you get an error message or error tone when you try to call?

 

Is premium rate calls active in your My EE Account as well as roaming?

 

They will be two separate tick boxes.

 

Jon

by Fareed Investigator
Investigator

Re: My roaming is not Fully workiing in any EU country. It only works for data!

No error message. Just busy tone. Premium calls are NOT active in my account but I will activate now and check

thanks

by
EE Community Support Team

Re: My roaming is not Fully workiing in any EU country. It only works for data!

Thanks @Fareed.

 

Let me know if you can make calls after activating it 🙂

 

Jon

by Fareed Investigator
Investigator

Re: My roaming is not Fully workiing in any EU country. It only works for data!

Hi still same!! No voice calls to UK mobiles even after activating premium numbers in my account settings!

Restarted iphone as well but no luck

by
EE Community Support Team

Re: My roaming is not Fully workiing in any EU country. It only works for data!

Hi @Fareed.

 

Changes in your account can sometimes take up to 24 hours, but will usually be quicker.

 

Have you tried calling more than one number?

 

Jon

by Fareed Investigator
Investigator

Re: My roaming is not Fully workiing in any EU country. It only works for data!

Thank you everyone who helped me. My roaming is fully working now 🙂

 

by
EE Community Support Team

Re: My roaming is not Fully workiing in any EU country. It only works for data!

That's great @Fareed!

 

Thanks for coming back to let us know 🙂

 

I hope you enjoy the rest of your time away.

 

Jon 🙂

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.