by SKingsley1
New Member

My roam further is not working in USA

So before we came to USA I set up Roam further for all 5 of us. I got text messages confirming it was all set up.

Turned on phone in USA. It doesn't work. But my children's phones do and they are linked to my account.

I can't even phone EE. 

I've restarted my phone, but without being able to speak to EE I don't know what else I can do....

 

2 REPLIES 2
by Grand Master
Grand Master

Re: My roam further is not working in USA

@SKingsley1   Login to your EE online account and under mange this device enabled roaming also enabled call abroad and premium rate numbers then restart the device 

by
EE Community Support Team

Re: My roam further is not working in USA

Hi @SKingsley1 

 

Welcome to the community, I hope you're having a brilliant time in the US so far. 🙂

 

Please follow @Chris_B's advice and check your roaming status in your My EE account.

 

If it's already set up, please try a manual network search and select an available network:

 

Device type Actions
iPhone Settings > Mobile Data > Network Selection > Turn off Automatic
Android Settings > More Networks > Mobile Networks > Network Operators > Tap OK
Windows Windows – Settings > Mobile Network > Network Selection > Tap on start manual search

 

Keep us updated on how you're getting on.

 

Chris

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.