by Louis27 Investigator
Investigator

My phones not working in Australia when it should be able to

Im currently in Australia and I'm trying to call while I'm here As I'm current contract should let me but it's not working anyone can help will be much appricated

3 REPLIES 3
by Louis27 Investigator
Investigator

Re: My phones not working in Australia when it should be able to

Hi mate yeah I was in Aus about 2 months ago and it worked I left now came back and now it's doesn't work do I have to contact ee for them to check what you stated?

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by Grand Master
Grand Master

Re: My phones not working in Australia when it should be able to

@Louis27   Your tariff allows you to use your allowances when abroad it doesn’t mean the international and premium rate numbers are enabled on your account as these are not part of your tariff.    You should make sure roaming is fully enabled on your account before you leave the UK.  

 

Login to your account and wait for a live chat window to pop up, live chat opens at 8 AM UK time. 

by
EE Community Support Team

Re: My phones not working in Australia when it should be able to

Hi @Louis27,

 

Welcome to the EE Community.

 

Can you receive calls or use data?

 

Thanks

 

James

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